Engage Digital | Twitter (Search) channel connection settings

Last updated on October 26, 2021
Configuring a Twitter (Search) channel will let you import customer messages that contain certain hashtags. You can then reach out to the customers that sent those messages using your Twitter channel. As such, you also need to configure a Twitter channel for this channel to work properly.

In the Search queries field, enter one or more hashtags that the platform will detect to select which messages to import. Click on the Add plus sign icon to add more hashtags.
To set up your general settings, click here.
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