Engage Digital | Intro to notifications

Notifications are alerts generated by the system. The Notifications page allows you to set alerts that display for agents or for specific user groups. You can configure a variety of different notifications based on the different requests that are available in the platform. You can configure notifications with different message thresholds and other metrics.
 
When configuring notifications, ensure that you indicate the channel. Otherwise, agents may receive alerts for channels they are not assigned to.
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