Engage Digital | Viewing the audit log

Agent configuration
Intro to agent configuration

Creating an agent

Updating agent permissions

Importing an agent from RingCentral MVP

Assigning roles to agents

Enabling Escalate to Video for an agent

Managing agent identities

Updating agent profiles

Editing agents in bulk
Teams
Intro to teams

Creating teams
Roles and permissions
Intro to roles and permissions

Managing roles and permissions
Presence statuses
Intro to presence statuses

Configuring presence statuses
Agent capacity
Intro to agent capacity

Managing agent capacity
Channels
Intro to channels

Configuring channels
Communities
Intro to communities

Creating communities
Messaging variables
Intro to messaging variables

Configuring messaging variables
Messaging notification templates
Intro to messaging notification templates

Managing messaging notification templates
Messages
Intro to messages

Creating folders

Using search queries
Categories
Intro to categories

Creating categories
Channel groups
Intro to channel groups

Configuring channel groups
Routing strategies
Intro to routing strategies

Configuring routing strategies
Rules
Intro to rules

Configuring rules

Setting conditions for rules
AI engine
Intro to AI engine

Configuring AI routing

Configuring AI filtering
Custom fields & identity tags
Intro to custom fields

Adding custom fields

Using identity tags
Reply assistant
Intro to the reply assistant

Organizing groups

Configuring groups
Email templates
Intro to email templates

Configuring email templates
Account settings
Intro to account settings

Configuring account settings
Security settings
Intro to security settings

Configuring security settings
Business hours
Intro to business hours

Setting business hours
Notifications
Intro to notifications

Configuring notifications
Audit log
Viewing the audit log

Intro to audit log

Viewing the audit log
Extensions
Intro to extensions

Configuring extensions
Troubleshooting
How to resolve email synchronization errors?

How to resolve errors when opening email attachments?

Why can't agents see messages, reply, or initiate discussions?

You can use the audit log reports to help determine who is taking what actions on the platform.

Viewing the audit log

1. Navigate to Settings > Audit log via the left-hand navigation bar.

2. Refine the result by filtering according to agent, team, or event type. You can also use the date picker to narrow down your search results.

3. Click on a specific log entry to see more details about the activity.

Audit log configuration options

Select an event type: Filters log entries based on a specified event type.
Select a team: Filters log entries based on a specified team.
Select an agent: Filters log entries based on a specified agent.
Begin date: Filters log entries by those starting on or after this date.
End date: Filters log entries by those ending on or before this date.