Composing an email in Inbox in <var class="keyword">
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Engage Digital
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As an agent, you can compose a new email from the Inbox menu.

* Sign in to your [Engage Digital](https://engage.ringcentral.com/ "") platform.
* Go to **Inbox** in the left navigation.
* Click **New Message** .

  Note: Admins must enable the [**Initiate discussion** permission](https://support.ringcentral.com/article-v2/Updating-agent-permissions.html?brand=RingCentral&product=ED&language=en_US "") for agents to see this option.

  ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/ed/Composing-an-email-in-Inbox/images/Composemailinbox1.png)

* Select the desired channel from the dropdown.
* Click **Recipients** to enter email addresses in the To, Cc, and Bcc fields.
* Enter a title for the email.
* Write your message in the window.
* Click **Send**.

Note: When adding recipients, you can click the **To** field for additional options. Clicking the recipient will add them to the **To** field by default, but you can click their name and manually add them to the Cc or Bcc field. The Cc and Bcc lines are collapsed, but you can expand these fields if needed by clicking on them. You can also search for recipients in any of the three fields by typing in the identity tag associated with them.

![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/ed/Composing-an-email-in-Inbox/images/Composemailinbox2.png)

Email options
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When composing a message, there are additional options at the bottom left of the window.

* **Attach file (paperclip icon)** : Lets you add one or more attachments from your computer. Click **Delete all** to remove all attachments.

  Attachments will be private when sent by Facebook or a YouTube channel. A private attachment means the URL contains a token that will expire. For more details, see [Sending an attachment to a customer](https://support.ringcentral.com/article-v2/Sending-an-attachment-to-a-customer.html?brand=RingCentral&product=ED&language=en_US "").

* **Formatting (\</\>)**: Turns the font format toolbar on and off.
* **Reply assistant (feather pen icon)** : Turns on the reply assistant, which will appear to the right of the **Reply** window. The reply assistant allows an agent to use the knowledge base when responding to customers.
* **Preview (eye icon)**: Lets you preview a message before sending.
* **Request Approval (person icon)**: Activates the request approval function, which requires the supervisor to approve messages before they're sent to the customer. If agents don't click the icon, the message will go directly to the customer.