Engage Digital | Receiving messages
through the Instagram Messaging channel

Instagram Messaging is a private messaging mode for the Instagram public. 

There are several cases when you may receive messages sent through Instagram through the channel:
  • Through direct private messages. A direct private message originates in Instagram when a user swipes left on the Home screen in Instagram and then creates a new message or taps ‘Message’ on a profile page. Instagram messages allow users to send a message to multiple recipients.
A direct private message
  • When a user mentions the account associated with Engage Digital in their story.
Mentions
  •   When a user answers a story published under the account associated with Engage Digital.
When a user answers a story published under the account associated with Engage Digital
  • When a user shares a public post privately.
When a user shares a public post privately.

 

Stories

Story content is available for 24 hours. Once media becomes unavailable, you’ll see an expiration message.
Story expiration message
Engage Digital fetches the text comments to the story as well as the reactions sent to the story.

If a story is deleted within 24 hours, you’ll see a corresponding error.
Error message when a story is deleted within 24 hours

Instagram carousel

Engage Digital receives an image for the first item in the carousel, whether or not the first item in the carousel is an image or a video. The image is presented as an attachment.
© 1999-2021 RingCentral, Inc. All rights reserved.
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.