The Dashboard is a component of Analytics that provides supervisors and CRM managers with an overview of the main social media CRM performance indicators. The Dashboard helps you keep track of metrics, goals, and SLAs. The Dashboard is easy to access by selecting Analytics from the menu main. The Dashboard is the first place you arrive and is available at the top of the left-hand navigation bar.
The Dashboard is composed of individual widgets that can display your information in numbers, charts, and graphs. Some of the widgets can be configured or customized. For example, for some widgets you can set customizable targets for the indicators in your widget depending on your desired results.
The Dashboard also provides a set of filters that you can use to see the data you need. For example, you may be able to filter by channel, category, team or agent, to retrieve only that specific data. You can set the time period for the data you want to examine, depending on whether you need to see historical or current data.
The Dashboard includes three sections: