Engage Digital | Activity calendar report

Last updated on November 24, 2021

Table of contents

This report shows the number of active agents over the selected period, per day and per 30-minute slot. It lets you trace agents’ activity. To learn more about the distinction between presence and activity, see the Agent activity report).
 
This report can be compared with the Messages by day and Messages by hour reports to ensure that the number of active agents is enough relative to the incoming message flow.

Interpreting results: View the number of simultaneously active agents

If no filter is enabled or no team is selected, the number of simultaneously active agents per slot is displayed.
Interpreting results: View the number of simultaneously active agents
In this example, 2 agents were active between 9h30 and 10h on November 30.

Interpreting results: view activity time per agent

When an agent is selected, the activity time (in minutes) per slot is displayed.
Interpreting results: view activity time per agent
For example, the selected agent spent 9 minutes on the platform between 9h and 10h30 on December 3.
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