Conditions | Global status |
An agent is away on all channels | Away
|
An agent is available at least in one channel | Available |
An agent is unoccupied in one channel and max capacity or busy or away or unoccupied in others | Available |
An agent is max capacity in one channel and max capacity or away in others
|
Max capacity
|
An agent is busy in one channel and away or max capacity or busy in others | Busy |
An agent is unoccupied in one channel and unoccupied or away in others | Unoccupied |