If the channel has no or very little availability and is mainly in ‘Busy’ and ‘Max capacity’ statuses, this indicates that the channel may be understaffed. Compare this data to the backlog of the supervision view. If your channel is predominantly busy and the backlog is important, the channel is necessarily understaffed.
On the contrary, if the backlog is low at the end of the day, this indicates that the messages have been engaged and that the number of agents satisfies your needs. However, note that in case of a traffic peak, there will not be enough resources to absorb the difference.
For example, suppose that your channel is mainly in the Occupied and Max capacity statuses. This indicates that your agents are constantly handling interactions.