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Engage Digital | Interactions by routing strategy step report

Last updated on November 24, 2021
The Interactions by routing strategy step report allows you to evaluate the efficiency of each routing strategy step. Routing strategy steps represent the specific stages of processing a message through the system. It shows how many interactions have been taken by the agent on each step of the active routing strategy. The table shows the number of interactions and the percentage of the number over the selected period.
Tasks per topology step report
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