The Interactions transferred per hour report shows you the average number of transferred digital interactions per hour over the selected period. The table shows the average and total numbers of transferred interactions per agent per channel.
If a day is selected as a period, the average will be equal to the total. If the period is greater than one day, the average is calculated per slot and then the total.
For example, you select to show the transferred interactions for the time period 11am to 6pm. You see that the hours with the highest average number of transferred interactions are 2pm and 6pm where an average of one interactions per hour is transferred.