Engage Digital | Messages by privacy report

Last updated on November 24, 2021
The Messages by privacy report shows the number of private and public messages over the previous period, the number of messages over the current period, and the progress between those two periods. This report is only relevant for social channels, where private and public messages can be sent. Private messages are those sent directly through a direct message, while public messages are those that appear on public feeds. If channels of another type are connected, filtering by channel is necessary.
Messages per privacy report
When you see a majority of private messages on channels, that means customers are preferring private exchanges.
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