Salesforce Service Cloud is a leading Customer Relationship Management (CRM) platform for customer service and support. The RingCentral Engage Digital Salesforce app will help deliver a seamless, consistent, efficient service experience for Engage Digital users using Salesforce as their working platform.
This integration is helpful for agents because they can respond to customers within Salesforce while accessing Engage Digital. Agents will not have to leave Salesforce to use Engage Digital features or data, such as user provisioning, customer identity management, and customized analytics dashboards.
The app allows the synchronization of data from Engage Digital, including the following: