Now that we’ve gone over how to create an email template, let’s take a deeper look at each of the settings discussed in the steps above.
Remember: If you’d like to allow agents to edit the email template before sending it, simply check the Allow Edit checkbox next to each setting to enable that setting for edits. And anytime you see an {{ Add Tag }} button next to a setting, just remember that you can use that to populate the field with an available lead, call/chat, and model tag.