Engage Voice | Managing quota targets

Table of contents

Once you’ve created a target, it will appear in a table inside of the group in which it was created. To access your targets, simply click the arrow to the left of the group’s name to expand all the targets within it.
 
Each target will occupy a row in the table. You’ll see a few column headers above that contain information on the target and its current dialing status.

Target configuration options

  • Target Id: The identification number of each target. This number can be used for reporting purposes or for reference when accessing relevant APIs. 
  • Target Name: The name that you chose for each target.
  • Current Count: The number of matching leads that have been dialed so far.
  • Target Count: The target number you entered into the Target Count field when you created the target. 
  • Quota Met On: The date the quota was met.
  • Reset Count: Click the left arrow icon if you wish to clear any target’s dialing results and start again from scratch.
  • Edit: Make changes to the target’s setting.
  • Delete: Delete the entire target.
Remember: These target groups you’re creating will need to be assigned to one or more campaigns of your choice before they can take effect.
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