2. Enter your Company, Username, and Password for Monet and click Sign in.
3. In the Monet application, navigate to Setup > Workgroups.
4. Open the Skills tab for your work group.
5. Click New button to the right of Skill Name.
6. Set your Skill Name, Skill Code, and Description.
7. Fill the ACD Group Id field with the queue ID for the Engage Voice inbound queue.
8. Click Save to save the skill.
9. Navigate to Work History > Reports.
10. Check that the Skill Code dropdown contains the skill you added.