When setting up the system for dialing outbound calls, you have the option to not only record calls, but also to decide which parts of a call will be recorded, and which actions will trigger or stop recording. Of course, you can also choose to disable call recording completely.
Calls that are transferred off Engage Voice (managed transfers or blind transfers) are still being recorded and monitored for Call Detail Record or CDR. So long as the caller remains connected, Engage Voice will continue to host the conference, recording and monitoring of the call for CDR data.
Please note that call recording retention is a paid feature and can be activated at any time by contacting your CSM. The length of time your call recordings will be stored is based on your contract.
Your call recordings will remain completely accessible at all times during your designated time frame. If you would like to deliver your recordings to a location of your choice, you can do so yourself via the methods described in Intro to call recording delivery
You can find call recording settings by navigating to the General tab in your campaign’s configuration panel and scrolling down to the Call Recording Settings section.