1. Navigate to Users > Agents via the left nav bar.
2. Click on the Edit pencil icon at the far right of the agent group name.
3. Click on the More icon at the upper right.
4. Select Delete.
5. Toggle off the Move agents to a different group button.
6. Select the I confirm deletion of a group checkbox.
7. Select the I confirm deletion of (number) agents checkbox.
8. Click Delete to confirm.