When you create an inbound queue
to manage your contact center’s incoming call flow, you will also need to create business hours that lets the system know the time frames during which the inbound queue should be open — that is, when agents will be allowed to receive calls on that inbound queue.
Business hours are arranged in the system by day (Sunday through Saturday) and according to time periods within that day. Each ‘open period’ represents a chunk of time in a day during which the inbound queue will be open. Any time period that falls outside of the open period will automatically be treated as a closed period, and agents will not be able to receive calls during those closed time periods.
You can designate an entire day of the week as a closed day, and you can also break up a day into multiple open and closed periods — as many as you like.
The changes you make to your business hours will repeat every week.