When you create a group, the system will ask you to choose a base timezone. This is the timezone that will apply across all dial zones and schedules located within that group. Following the example above, let’s say you choose Central time (CST) so you can create some custom dial zones in that group that relates to Alabama.
Now, if the base timezone is set to US/Central, the system will allow all leads associated with any custom dial zones in that group to be dialed between the hours you choose for this group — using US Central time as a base standard. Please note that the system will adjust for Daylight Savings Time across all base timezones.
If you’re dialing internationally and would like to create an international dial zone, you can simply choose one of the base timezones offered that is closest to the international timezone you need. You can then calculate your dial zone schedule so that it reflects the timezone of your choice (we’ll go over dial zone schedules below).
Please note that the default timezone setting for North America restricts calling after 8-9pm. You can reach out to your CSM if you would like to enable 24-hour dialing.