Engage Voice | Linking Engage Voice agents and administrators to virtual extensions in RingCentral MVP

Last updated on October 3, 2022

Table of contents

If you’ve already created agent users in the Engage Voice admin interface, you can link these users with existing user extensions in RingCentral MVP. Doing so allows all users to sign in to the Engage Voice platform with their existing RingCentral credentials, regardless of their role or user type. 

Linking admin users with RingCentral MVP users

  1. Sign in to Engage Voice.
  2. In the left navigation bar, go to Users > Administrators.
  3. Select the admin user you’d like to link with an existing Admin Portal user.
  4. On the User configuration page, click the dropdown under RC Office extension to see a list of all users in the Admin Portal. You can type into the RC Office extension field to narrow your search, or scroll through the list to locate a specific user. Click a user’s name to select that user.
  5. Check the Sync with RingCentral Office box if you’d like to disable the permission to change the agent’s name, email address, username, and password through the Engage Voice platform.

Helpful hint!

If you check the Sync with RingCentral Office box, changes to the agent’s name, email address, and login information must be made through the RingCentral MVP Admin Portal. Changes made in the RingCentral MVP Admin Portal will update the associated information in the Engage Voice platform.
  1. Click Save.

Linking agents with RingCentral MVP users

  1. Sign in to Engage Voice.
  2. In the left navigation bar, go to Users > Agents.
  3. Select the agent user you’d like to link with an existing Admin Portal user.
  4. On the General configuration page, click the dropdown under RC Office extension to see a list of all users in the Admin Portal. You can type into the RC Office extension field to narrow your search, or scroll through the list to locate a specific user. Click a user’s name to select that user.
  5. Check the Sync with RingCentral Office box if you’d like to disable the permission to change the agent’s name, email address, username, and password through the Engage Voice platform.

Helpful hint!

If you check the Sync with RingCentral Office box, changes to the agent’s name, email address, and login information must be made through the RingCentral MVP Admin Portal. Changes made in the RingCentral MVP Admin Portal will update the associated information in the Engage Voice platform.
  1. Click Save.
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