Engage Voice | Engage Historical Analytics platform limits

Last updated on July 7, 2022

Table of contents

This document describes limits that apply to Historical reports and Historical dashboards.

Report resultset

Parameter
Max value
Notes
Result size
60,000 rows or 60,000 columns or 60,000,000 cells
This is the pivoted report limit. 
Size of raw result data*
1 GB
Available as a CSV file.
Rows in raw result data*
10,000,000
Available as a CSV file.
*The limit which is hit first is applied.

Historical dashboards scheduling

Parameter
Max value
Notes
Scheduled emails
2000
The maximum number of scheduled emails per workspace.
Recipients per single workspace
500
The maximum number of recipients for a single workspace.
Scheduled email size
14 MB
The maximum total size of a scheduled email, including all attachments.

Report structure

Parameter
Max value
Notes
Attributes per report
20
The maximum number of attributes per single report (enforced on UI only). 
Metrics per report
20
The maximum number of metrics per single report.
Filters per report
20
The maximum number of filters per single report.
Selected items per filter
500 for dashboard

200 for report
The maximum number of attribute values (elements) that can be used in a filter IN clause (both IN and NOT IN).

Desktop browsers

Please read Engage Voice system requirement specifications to learn more about supported browsers.

Report result data per browser

This limit describes the maximum number of cells a browser can display in a single report without impacting performance.
Browser 
Chart report
Table report
Mozilla Firefox
Google Chrome
Microsoft Edge
Apple Safari
1,125
20,000

Backup retention

Backup creation date
Backup preserved
Last five working days
All backups are preserved
Created between one week and four weeks ago
One backup per week
Created between one month (four weeks) and one year (365 days) ago
One backup per month

Report limits

Visualization limits apply to the responsive user interface only. “Responsive” means that reports or dashboards adapt to your screen size.
 
Reports can be filtered with a maximum of 20 attributes.
  • Data points limit: Maximum count of displayed data points.
  • Maximum of attribute elements in: Maximum amount of displayed attributes that you may use to “slice” the insight.
Note: Some visualizations can be sliced by two sets of attributes. In such cases, the maximum number of  attribute elements is determined by multiplying the numbers in the two fields.
 
Data points limit
Maximum number of attribute elements in …
Maximum number of attribute elements in …
Bar chart
3,000
View by: 365
Stack by: 1,000
Bubble chart
1,000
View by: 1,000
 
Bullet chart
3,000
View by: 365
 
Column chart
3,000
View by: 365
Stack by: 1,000
Combo chart
3,000
View by: 365
 
Donut chart
20
View by: 20
If the View by field is empty, the donut chart can display up to 20 measures in the Measures field.
Geo charts
25,000
 
 
Heatmap*
10,000
 
 
Line chart
3,000
Trend by: 365
Segment by: 1,000
Pie chart
20
View by: 20
If the View by field is empty, the pie chart can display up to 20 measures in the Measures field.
Scatter plot
1,000
Attribute: 1,000
 
Stacked area chart
3,000
View by: 365
 
Treemap**
2,000
View by: 2,000
Segment by: 2,000

*The Heatmap limit is the product of multiplying the numbers of attribute elements in Rows and Columns.

**The Treemap limit is the product of multiplying the numbers of elements in View by and Segment by fields.
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