Note: Activity is attributed to a time interval by its start timestamp. Account ID is a parent filter to all other filters (except for the Date Range). For example, if you select a certain account ID, the Product Group filter will be showing only the Product Groups of that account. The Account filter is a parent filter to all filters except for the Account ID, and the Date Range.
Under the Inbound IVR Overview dashboard, you’ll find the IVR KPIs, IVR Activity, and IVR Detail sections.