Engage Voice
Historical dashboards: Outbound FTC Compliance
Table of contents
The Engage platform provides several dashboards organized by categories that provide data on current information. Most of the reports used in dashboards can be found in the Standard folder of Historical reports. Read more about them in Historical reports reference.
Note: Dashboards and reports that reference digital data are reserved for future use.
Helpful hint!
Some parts of the UI will refer to reports as ‘insights.’ Reports are ‘insights’ as well. Still, most of the UI will only refer to reports as ‘reports’ and not ‘insights.’ Insight is a deprecated term.
Outbound FTC Compliance
The Outbound FTC Compliance dashboard provides FTC compliance KPIs and detailed statistics sliced by Campaign.
Here are the following filters you can use to sort data in the Outbound FTC Compliance dashboard:
- Date Range: A range of days that the dashboard will be covering. Preset to the last 30 days.
- Account: The sub-account to be reported on.
- Account ID: The ID of the account that needs to be viewed.
- Product Group Type: Filters to a specific subset of product group types.
- Product Group: Filters to a specific subset of product groups.
- Product Type: Filters to a specific subset of product types.
- Product: Filters to a specific subset of products.
Note that an activity is attributed to a time interval by its start timestamp. Account filter is a parent filter to the other filters (except for the Date). For example, if you select a particular account, the Agent Group filter will be showing only agent groups of that account.
Under the Outbound FTC Compliance dashboard, you will find the Compliance KPIs and the Download FTC Compliance Statistics sections.
Compliance KPIs
This section has four KPI widgets.
- Call Attempts: Count of outbound call attempts.
- Hit Rate: Percentage of live answered calls to the total call attempts
- Abandon Rate: Percentage of outbound abandoned calls to the total number of answered calls.
- Min No Answer Ringing: Minimum outbound ring duration with Outbound No Answer call result.
Download FTC Compliance Statistics
This section allows you to download the FTC Compliance Report. Here, you’ll see the following metrics:
- Campaign: Product name.
- Dialed: Count of outbound call attempts.
- Answered: Number of outbound calls answered by the party called.
- Abandoned: Number of outbound abandoned calls or answered calls that were not connected to an agent.
- Abandon Rate: Percentage of outbound abandoned calls to the total number of answered calls.
- Outbound No Answer Min Ring Time: Minimum outbound ring duration with Outbound No Answer call result.
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