Engage Voice | Sharing a Real-time reporting dashboard

Last updated on July 23, 2021

Table of contents

In Intro to Real-Time reporting, we discussed how Real-Time reporting provides you in-the-moment metrics to better understand your call center data. In Adding widgets in the Real-Time dashboard we discussed how to add widgets to your dashboard. 
When you first add widgets, you have by default already created your first dashboard. However, you might soon realize that you want additional dashboards. Here we will discuss how you can create additional dashboards as well as how you can share your dashboards with someone else or delete dashboards. 
Your options for using your dashboards are located in the field in the top left.
View of dashboard options located in the top left

How to share a dashboard

When created, your dashboards are only visible to you. However, you can share a current copy of your dashboard so that someone else in your account can access the information you’ve configured.
When you are ready to share a dashboard, follow these steps:
  1. Click on the Analytics app icon upon log in. You’ll be directed to Real-Time dashboards.
  2. If you have multiple dashboards, use the field at upper left to select the dashboard you want to share.
  3. Click on the field at upper left to reveal a dropdown menu and select Send Current Dashboard.
  4. Click on the field in the Send Dashboard window to reveal a list of users and choose one (Repeat this step if you want to share your dashboard with more than one user).
  5. Click the blue Send button.
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