Intro to Historical Dashboards in
RingCX
Analytics
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In Historical Dashboards, you can create, view, and edit dashboards that contain reports and KPI (Key Performance Indicator) widgets. Reports and KPIs on your dashboard allow you to view metrics to visualize how your contact center is performing.
The system creates default dashboards, but you can also create dashboards with custom reports.
To learn more about default dashboards, read [Intro to Historical Dashboards](https://support.ringcentral.com/article-v2/Intro-to-Historical-dashboards-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US ""). You can also [learn more about Historical Reports](https://support.ringcentral.com/article-v2/Intro-to-RingCX-Analytics-Historical-Reporting.html?brand=RingCentral&product=RingCX&language=en_US "").
**Note:**
RingCX
synchronizes the main account timezone with Billing, Invoicing, and Analytics. Any changes to the timezone in the billing system will affect the others. If your account's timezone is incorrect, you need to request the change. [Open a case](https://support.ringcentral.com/article-v2/4362.html?brand=RC_US&product=RingEX&language=en_US "") with support to make the change.
Components of Historical Dashboards
Historical Dashboards contain the following folders:
* **Standard**: Contains default dashboards created by the system.
* **Shared**: Contains dashboards shared to you or your team by team members.
* **Private**: Contains dashboards you created.
* **Favorites** : Contains dashboards you marked as favorites. Favorite dashboards may come from the **Standard** , **Shared** , or **Private** folders.
Read more on how to create, edit, and configure Historical Dashboards in [Managing Historical Dashboards](https://support.ringcentral.com/article-v2/Managing-Historical-dashboards-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US#GUID-7523a883-7c05-4619-a605-98442fc579a7-en_us "").
Historical analytics caching
The platform employs multiple types of caching. This ensures that response times are minimized as much as possible, and the logical data model provides an abstraction layer that ensures database independence. This means that a report or dashboard will load faster the next time it is opened when it's been opened before.
To learn more about the logical data model, read [Measures and attributes](https://support.ringcentral.com/article-v2/Understanding-measures-and-attributes-in-Engage-Digital-Analytics.html?brand=RingCentral&product=ED&language=en_US "").
One type of caching that is important is 'multi-level caching.
RingCX
Historical Analytics creates granular caches that can be reused across different reports and dashboards.
For example:
* A table showing agent talk time
* A bar chart showing agent and team talk time
* A pie chart showing agent availability
All three reports reuse the same cache holding the data for Agent availability.
It's a good idea to clear the cache from time to time to refresh the data shown in your reports. You can do this when you log out, or when you leave the Historical Dashboards or Historical Reports pages.
Viewing a dashboard
You can open a dashboard by clicking the folder where the dashboard is located and then clicking the dashboard name.
When you view a dashboard, the **Last Load Time** element on top displays when data in the dashboard was last loaded, including the date, time, and timezone.
Drilling down in a dashboard
When a user drills down in a report in a dashboard, it means that when they click an element in a dashboard, they are shown more details about the element they clicked.
Drilling down is available in standard dashboards, including:
* [Agent Activity](https://support.ringcentral.com/article-v2/RingCX-historical-dashboards-Agent-Activity.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Agent State](https://support.ringcentral.com/article-v2/RingCX-Analytics-historical-dashboards_-Agent-State.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Inbound IVR Overview](https://support.ringcentral.com/article-v2/RingCX-Analytics-historical-dashboards_-Inbound-IVR-Overview.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Inbound Overview](https://support.ringcentral.com/article-v2/RingCX-Analytics-historical-dashboards_-Inbound-Overview.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Omnichannel Overview](https://support.ringcentral.com/article-v2/Historical-dashboards-Omnichannel-Overview.html?brand=RingCentral&product=RingCX&language=en_US "")
You can download detailed reports in XLSX and CSV formats by clicking the **Export** button on the lower right of the drilled-down report.