Intro to <var class="keyword">
<div style="display: inline;">
RingCX
</div></var> Analytics Historical Reporting
================================================================================================================

In <var class="keyword">
<div style="display: inline;">
RingCX
</div></var> Historical Reports, you can create, view, and edit reports. Reports consist of defined sets of measures, attributes, and filters that display your data in charts, graphs, tables, and other infographics. You can use <var class="keyword">
<div style="display: inline;">
RingCX
</div></var>'s default reports or create your own.

To learn about the different types of reports, read [Historical report types](https://support.ringcentral.com/article-v2/Historical-report-types-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US "").

You can include your Reports in customizable dashboards. Read [Intro to <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> Historical dashboards](https://support.ringcentral.com/article-v2/Intro-to-Historical-dashboards-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US "") to learn more.

**Note:** <var class="keyword">
<div style="display: inline;">
RingCX
</div></var> synchronizes the main account timezone with Billing, Invoicing, and Analytics. Any changes to the timezone in the billing system will affect the others. If your account's timezone is incorrect, you need to request the change. [Open a case](https://support.ringcentral.com/article-v2/4362.html?brand=RC_US&product=RingEX&language=en_US "") with support to make the change.

<var class="keyword">
<div style="display: inline;">
RingCX
</div></var> Analytics Historical Report features
-------------------------------------------------------------------------------------------------------------

* Customizable data visuals
* Analytical Designer feature lets you perform data analysis
* Compare Key Performance Indicators (KPIs), metrics, and time periods side-by-side
* Customizable metrics, reports, and dashboards
* Share reports and dashboards within a team or organization
* Generate data about multiple channels: voice, email, chat, social media, etc.
* Apply custom filters to generate specialized metrics
* Create custom alerts, email notifications, and custom schedules
* Alignment with existing invoicing and billing platforms
* Compatible with existing business integrations tools
* Access to detailed platform documentation

Components of Historical reports
--------------------------------

Historical reports contain these folders:

* **Standard**: Contains default reports created by the system.
* **Shared**: Contains reports shared with you or your team by other team members.
* **Private**: Contains reports you've created.
* **Favorites** : Contains reports you've marked as favorites. Favorite reports may come from the **Standard** , **Shared** , or **Private folders**.

![Historical reports dashboard](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/ev/analytics/historical_analytics/Historical-reports/Intro-to-RingCX-Analytics-Historical-Reporting/images/Image1.png)

Read more about how to create, edit, and configure reports in [Managing Historical reports](https://support.ringcentral.com/article-v2/Managing-Historical-reports-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US "").

To learn how reports are generated, read:

* [Analytical designer overview](https://support.ringcentral.com/article-v2/Intro-to-the-analytical-designer-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Measures and attributes](https://support.ringcentral.com/article-v2/Intro-to-metrics-and-attributes-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US "")

Historical Analytics caching
----------------------------

To minimize response time, <var class="keyword">
<div style="display: inline;">
RingCX
</div></var> Historical Analytics employs multiple types of caching. The platform's logical data model (LDM) provides an abstraction layer that ensures database independence. The first time you load or run a report, it will take longer to load than every subsequent time.

<var class="keyword">
<div style="display: inline;">
RingCX
</div></var> Historical Analytics uses multi-level caching to create granular caches that can be reused across different reports and dashboards. For instance, a certain dataset that's used in multiple charts and reports will be cached independently so it can load more quickly in each chart and report.

It's a good idea to clear your cache from time to time to refresh the data in your reports.