You’ll notice that you can find your licenses in the Statement Details section of your invoice precisely as they are written in the Prepaid and Postpaid Summary sections of your billing report. To understand how those overage seats are computed, you can use the Usage Summary and the Usage Details section of the Billing Period Overview report.
The Prepaid and Postpaid Summary sections separate prepaid and postpaid licenses, respectively. However, licenses are also assigned categories defined as usage of services or resources. In the Usage Summary section, all categories are listed regardless of their prepay or postpay status.
In our example invoice and billing report, you’ll see 15 named agent seats in the prepaid section (See ‘Engage Voice Inbound Edition, named agent seat’). In the postpaid section, you’ll find four on-demand equivalents of the same service (See ‘Engage Voice Inbound Edition, named agent seat on demand,’ categorized as ‘Named Core Seat’).
In the Usage Summary section of your billing report, you’ll find that both prepaid and postpaid named agent seats are aggregated into the same category. Together, they are listed as 19 Named Core Seats.