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Engage Voice | Linking your RingCentral company account to your Engage Voice company account

Last updated on October 03, 2022

RingCentral MVP is a cloud-based business communications system that includes such features as voice, fax, text, online meetings, conferencing, and collaboration. When you link your Engage Voice account with RingCentral MVP, you’ll get:

Reliable phone service for agent leg connections
The ability for agents to manage their passwords
Access to self-service phone number management
The ability to add an unlimited number of free “virtual extension” users in RingCentral MVP
The ability to create paid-for DigitalLine users in RingCentral MVP
Single Sign-On (SSO) access to Engage Voice for multi-agent, supervisor, or mixed admin users
Access to RingCentral University training materials
The ability to create support tickets via RingCentral Salesforce
The ability to see incident notifications and maintenance updates via the RingCentral System Status site
The ability to perform a self sign-up for incident and product status notifications

Linking RingCentral MVP to Engage Voice

RingCentral will link all existing Engage Voice accounts to RingCentral MVP. Your RingCentral MVP account will be created automatically, at no additional cost. Your main account admin will receive an activation email.

Helpful hint!

UPDATE: This email was sent to all remaining unlinked customers in December 2020.

To complete the process of linking your Engage Voice account to your RingCentral MVP account, follow the steps below.

Open the RingCentral MVP activation email and click the link to activate the main administrator extension in RingCentral MVP.
Purchase phone numbers in RingCentral MVP and link those numbers to Engage Voice.
Create virtual extensions for your existing agents in RingCentral MVP.
Import agents to Engage Voice from RingCentral MVP.
Link existing agents and administrators to the new virtual extensions in RingCentral MVP.
(Optional) Configure RingCentral’s Single Sign-On (SSO) service to let your agents access RingCentral MVP and Engage Voice with a single set of credentials, then instruct your agents to log in to Engage Voice using Single-Sign On.