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Admins
Account and user management
Overview
Intro to RingEX for RingCX customers
Navigating the admin interface
Intro to accounts
Intro to admin users
Intro to the audio library
Intro to admin roles
Intro to call recording delivery
Intro to notifications
Importing phone numbers
Using and managing
Linking RingCentral accounts to RingCX accounts for users
Linking your RingCentral company account to your company account
Linking agents and administrators to virtual extensions in RingEX
Generating audit logs
Managing audio files
Uploading an audio file
Uploading phone numbers in bulk
Viewing and exporting phone numbers
Set up and configuration
Adding an admin user
Creating a main account role
Creating a new role
Configuring alerts
Configuring agent states in your account
Configuring authenticated login via Okta
Configuring DNIS notifications
Configuring notification groups
Configuring the corporate directory in your account
Configuring your account
Purchasing phone numbers in RingEX
Setting up a RingEX CCRN for RingCX
Integrations
Configuring Aspect integration settings in your account
Configuring integration settings in your account
Configuring Monet integration settings in your account
Agent settings and assignments
Assigning roles to an admin user
Editing phone numbers
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