Please review and update your billing contact information to ensure you receive all crucial billing information, updates, and notifications.

QoS: Intro to the Extensions dashboard | RingEX

Last updated on September 01, 2021
Overview of the Extensions dashboard.

Extensions dashboard components

The Quality of Service page is identified in the top left corner. Along the top navigation bar are the tabs available for Quality of Service reporting. On the far right is a toggle where you can choose between seeing data for Video or Phone.
Quality of Service dashboard tabs.


Two filters in this dashboard let you tailor your report. The filters are located beneath the top navigation bar. Use the drop down menus in each to select for:
  • Users: scroll through a list of available users, or enter criteria in the search field. 
  • Date range: select either a preset range or choose a range going back as far as six months.
QoS Extensions dashboard filters.


Widgets on the Extensions page show data for one user’s extension, based on the date range chosen in the filter. The category of data may be tailored to either meetings or calls, depending on the Video/Phone setting of the upper right toggle. 
  • Summary: Provides an overview of volume and quality of calls, and volume of meetings.
  • Sessions or Connected Calls: A table showing meetings or calls in which the user has participated, broken down by Recent and Problematic.
  • Geolocation Map: Shows a breakdown of meetings or calls by location on an area map.
  • Quality: A table showing stream or call quality & volume broken down by time of day and day of week. 
  • Endpoints and ISPs: If you have selected for Video data, this table shows quality and volume breakdown of all streams by endpoint and ISP.
  • Upstream and Downstream: If you have selected for Phone data, the table shows the quality and volume breakdown of all calls, incoming and outgoing, by endpoint and ISP.
© 1999-2022 RingCentral, Inc. All rights reserved.
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.