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Home > RingEX > Phone > Integrating a headset with your RingCentral Phone

Integrating a headset with your RingCentral Phone

Last updated on February 9, 2022

The RingCentral Phone app supports wired and wireless headsets. To use your headset with the RingCentral Phone app, you’ll need to sign in to your Admin Portal and turn on headset support.

Integrating your supported Plantronics or Jabra headset allows you to control calls using your headset’s buttons, including:

Answer or end calls
Mute or unmute
Change call volume

System requirements

To use a supported headset with the RingCentral Phone desktop app, your system must have the following:

Operating system
- macOS 10.13 (High Sierra) or later
- Windows 7 or later
Software
- Plantronics Hub: Install and run this app to use the keys on your Plantronics headset to control calls.
- Jabra Direct: Install and run this app to use the keys on your Jabra headset to control calls.

Turning on headset support

Connect your headset to your computer by plugging it into the USB port or through Bluetooth.
Open and sign in to RingCentral Phone.
Click View settings in the bottom menu bar.

Go to Notifications and sounds > Headsets.

Integrating a headset with your RingCentral Phone

Turn on Headset support.

Additional resources:

RingCentral Recommended Headsets