Setting up the Forward all calls feature in the Admin Portal

Last updated on June 22, 2022

Table of contents

The Forward all calls feature allows you to easily forward all your incoming calls when you’re unable to answer. You can forward incoming calls to a voicemail, coworker, external number, call queue, announcement, IVR menu, or other locations. You can also schedule the time period when the incoming calls should be forwarded.
 
Admins can set the Forward all calls feature for users.

Setting up the Forward all calls feature

  1. Go to the Admin Portal and sign in.
  2. Click your profile at the top right.
  3. Turn on the toggle for Forward all calls.
Go to your profile and turn on the toggle for forward all calls
  1. Click the button next to one of the options under Where would you like to forward your calls?. Click Show more options to see the complete list.
  2. Check the box for Specify start and end dates to set start and/or end dates or times (optional). This feature is useful for forwarding calls around your break or vacation schedule.
  3. Click Save.
Select where you want to forward you calls
A banner will appear at the top of your RingCentral online account page to remind you when when your calls are forwarded. You can click Edit in the banner to modify your call forwarding settings or click Turn off to stop forwarding your calls.

Setting up the Forward all calls feature for another user

Admins can set up the Forward all calls feature on behalf of another user.
  1. Go to the Admin Portal and sign in.
  2. Go to Users > User List > Users with Extensions, then select the relevant user extension.
  3. Click Call Handling.
  4. Turn on the toggle for Forward all calls.
Select a user and turn on the toggle for forward all calls
  1. Select one of the options under Where would you like to forward your calls?. Click Show more options to see the complete list.
  2. Check the box for Specify start and end dates to set a start and/or end date or time (optional). This feature is useful for forwarding calls around a break or vacation schedule.
  3. Click Save.
Select where you want to forward the calls of the user
Admins will see a banner at the top of the Call Handling section for the selected user when the Forward all calls feature is turned on.

Where to forward your calls

  • Voicemail: Forward calls to your voicemail box. You can play and customize your voicemail greeting.
  • Coworker: Forward calls to a coworker. Type the coworker’s name or extension number in the search box, then click on the desired coworker.
  • External number: Forward calls to an external number, such as an answering service.
  • Announcement: Play an announcement. You can play and customize the greeting.
  • Call queue: Forward calls to a call queue. Type the call queue name or extension number in the search box, then click on the desired call queue.
  • Delegated line: Forward calls to a delegated line. Type the delegated line name or extension number in the search box, then click on the desired delegated line.
  • Shared line: Forward calls to a shared line. Type the shared line name or extension number in the search box, then click on the desired shared line.
  • Limited extension: Forward calls to a limited extension. Type the limited extension name or extension number in the search box, then click on the desired limited extension.
  • IVR menu: Forward calls to an IVR menu. Type the IVR menu name or extension number in the search box, then click on the IVR menu line.
Note:
  • To use the Forward all calls features, the User Settings - Call handling permission is required. If the user doesn't have this required permission, the Forward all calls feature won't be available to them. For more information, go to List of User Permissions.
  • When Forward all calls and Do Not Disturb (DND) are both turned on, calls will be forwarded according to your Forward all calls settings.
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