1. Alert Name: Identifying name for this alert.
2. Alert Severity: Low, Medium, or High. Alert severity sets the relative impact of an issue.
This will be displayed in the Alerts page and in alert notifications.
3. Alert Trigger
a. Target: Choose Entire Company, Locations, Users, ISPs, Devices, or Rooms.
b. Target Value: Context-sensitive based on the target you selected. Use the
checkboxes to include your choices in the alert.
c. Trigger: What triggers the alert. Choose Number of poor legs, Percent of good legs,
Percent of poor and moderate legs, or Percent of poor legs.
i. Condition: Populates with a value such as Greater than, after choosing a trigger.
ii. Threshold: Enter a value that determines when the condition triggers.
4. Monitoring Time frame: Use the dropdown to select a time frequency of 15 Minutes,
30 Minutes, 1 Hour, 2 Hours, or 4 Hours. Define the interval during which alert triggers
5. Alert Frequency: Use the dropdown to select a time frequency of 15 Minutes, 30
Minutes, 1 Hour, 2 Hours, or 4 Hours. Alert frequency defines how often you will receive
an alert if a problem persists.
6. Advance Options: Use the slider to turn on access to:
a. Endpoints for Monitoring: Use checkboxes to select one or more endpoints, such as
webphone, app browser, phone desktop, and others. Use the Endpoints for
Monitoring checkbox to choose all available endpoints. Use the Search Endpoints
field to find specific endpoints. Use the upper left toggle to Show All or Show Selected
b. Monitoring Hours: Accept the default, or choose a timezone and click Add Specific
Hours to monitor. Here you can select specific days of the week and times. Click Add
Specific Hours to monitor again to add additional criteria.