Creating a new alert | RingCentral MVP

Last updated on September 01, 2021
To create a new alert, go to Create New in the upper right corner of the dashboard.
Click Create New in the upper right corner to create a new alert.
You will be redirected to a General Information window where you can set parameters for a new alert. 
New alert parameters window.
Use the fields to set parameters for: 
1. Alert Name: Identifying name for this alert. 
2. Alert Severity: Low, Medium, or High. Alert severity sets the relative impact of an issue.
    This will be displayed in the Alerts page and in alert notifications. 
3. Alert Trigger
    a. Target: Choose Entire Company, Locations, Users, ISPs, Devices, or Rooms.
    b. Target Value: Context-sensitive based on the target you selected. Use the
        checkboxes to include your choices in the alert. 
    c. Trigger: What triggers the alert. Choose Number of poor legs, Percent of good legs,
        Percent of poor and moderate legs
, or Percent of poor legs
        i. Condition: Populates with a value such as Greater than, after choosing a trigger.
        ii. Threshold: Enter a value that determines when the condition triggers.
4. Monitoring Time frame: Use the dropdown to select a time frequency of 15 Minutes,
    30 Minutes, 1 Hour, 2 Hours
, or 4 Hours. Define the interval during which alert triggers
    are monitored. 
5. Alert Frequency: Use the dropdown to select a time frequency of 15 Minutes, 30
    Minutes, 1 Hour, 2 Hours,
or 4 Hours. Alert frequency defines how often you will receive
    an alert if a problem persists. 
6. Advance Options: Use the slider to turn on access to:
   a.  Endpoints for Monitoring: Use checkboxes to select one or more endpoints, such as
        webphone, app browser, phone desktop, and others. Use the Endpoints for
        Monitoring
checkbox to choose all available endpoints. Use the Search Endpoints
        field to find specific endpoints. Use the upper left toggle to Show All or Show Selected
        endpoints. 
    b. Monitoring Hours: Accept the default, or choose a timezone and click Add Specific
        Hours to monitor.
Here you can select specific days of the week and times. Click Add
        Specific Hours to monitor
again to add additional criteria.
Monitoring hours options.
        c. Minimum Leg Volume: Enter a value. The call volume condition helps avoid false
            positive alerts when a percentage related trigger is selected. It applies when
            monitoring call quality. 
7. Delivery Channel: Choose how you would like to have the alert delivered and enter
    the recipient’s contact information. 
8. Edit Settings: Use the slider to lock the settings so only the owner can edit. When
    enabled, this setting restricts the editing of settings to the alert wonder. Other users
    can view, but not edit the settings.  
9. Click Create Alert.
The new alert will appear in the list on the Alerts List page.
Alerts List dashboard.
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