Access, service, and grow your account from here.
US
Australia En
Canada En
Canada Fr
France Fr
Germany De
Italy It
Singapore En
Spain Es
Portugal Pt
United Kingdom En
United States En
Search
Contact us
Recommended
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
FOR SALES
1 (888) 898-4591
FOR SUPPORT
1 (888) 898-4591
Search resources
Submit a case
Contact us
FOR SALES
FOR SUPPORT
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Account overview
Account
Support resources
Support
Analytics
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!

Intro to Global RingEX and Regional Calling Zone Support

Last updated on March 08, 2022

Table of contents

Global RingEX provides a single phone system for companies that have offices around the world. This phone system is cloud-based and can be used on desk phones, desktop apps, and mobile apps, streamlining the phone system management across your international branch offices. 
 
Global RingEX is available to RingEX Standard, Premium, and Ultimate with two or more DigitalLines.

Key features and benefits

  • Available in 16 languages
  • Consistent experience for all users
  • Emergency services (available in most countries)
  • Simple number management and number porting 
  • Billing and service summary consolidation
  • Simplified local compliance in Global RingEX countries 
  • Local shipment for devices with region-compliant power supplies
  • Instant activation of extensions with international numbers chosen from the number pool
  • Free global extension-to-extension calling
  • Sharing of flexible calling plans, with metered minutes within supported regions, across locations
  • Global collaboration and communication on any RingCentral device
  • Global QoS and analytics reports; device reporting on a global scale  
  • Localized dial plans: phones work as they would with a local provider
  • Reduced regional expenses associated with IT management, maintenance, and international calling charges
  • Simple and centralized phone system management in the cloud across all offices

Supported countries

There are three tiers of Global RingEX solutions: Standard, Premium, and Gateway. A country’s regulatory requirements and cost determine its tier.
Tier
Supported Countries
Global RingEX Standard
North America (NA): USA, Canada, Puerto Rico

Europe, Middle East and Africa (EMEA): Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom

Asia Pacific (APAC): Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea

Latin America (LATAM): Argentina, Brazil, Costa Rica, Chile, Colombia, Mexico, Peru
Global RingEX Premium
Taiwan
Gateway
China, Philippines

Global RingEX limitations by country

North America

Country
Include 1,000 calling minutes
Emergency services
Enable outbound calls from RingCentral Phone (as a 2nd device)
Mobile calls included in calling minutes
United States
Yes
Yes
Yes
Yes
Canada
Yes
Yes
Yes
Yes
Puerto Rico
Yes
Yes
Yes
Yes

LATAM

Country
Include 1,000 calling minutes
Emergency services
Enable outbound calls from RingCentral Phone (as a 2nd device)
Mobile calls included in calling minutes
Argentina1 2
No
Yes
No
No
Brazil1 2
No
Yes
No
No
Chile1
Yes
Yes
No
No
Colombia
Yes
Yes
No
Yes
Costa Rica
Yes
Yes
No
Yes
Mexico
Yes
Yes
Yes
Yes
Peru1 2
No
Yes
No
No
1 Calls to mobile numbers are not covered by calling minutes
2 In-country calls are based on calling rates from a local RingCentral partner, and these countries do not come with any Global RingEX minutes included. Go to In-country Calling Rates of Brazil, Argentina, and Peru for Global RingEX for more information.

EMEA

Country
Include 1,000 calling minutes
Emergency services
Enable outbound calls from RingCentral Phone (as a 2nd device)
Mobile calls included in calling minutes
Austria
Yes
Yes
No
Yes
Belgium
Yes
Yes
No
Yes
Croatia
Yes
Yes
No
Yes
Czech Republic2
Yes
Yes
No
Yes
Denmark
Yes
Yes
No
Yes
Estonia4
Yes
Yes
No
Yes
Finland
Yes
Yes
No
Yes
France
Yes
Yes
Yes
Yes
Germany
Yes
Yes
No
Yes
Greece
Yes
Yes
No
Yes
Hungary2
Yes
Yes
No
No
Ireland
Yes
Yes
No
Yes
Israel1 2
Yes
Yes
No
No
Italy3
Yes
Yes
No
Partial
Luxembourg
Yes
Yes
No
Yes
Netherlands
Yes
Yes
Yes
Yes
Norway
Yes
Yes
No
Yes
Poland
Yes
Yes
Yes
Yes
Portugal
Yes
Yes
No
Yes
Romania
Yes
Yes
No
Yes
Slovakia2
Yes
Yes
No
No
Slovenia4
Yes
Yes
No
Yes
South Africa
Yes
No
No
Yes
Spain
Yes
Yes
No
Yes
Sweden
Yes
Yes
No
Yes
Switzerland
Yes
Yes
Yes
Yes
United Kingdom
Yes
Yes
Yes
Yes
1 No emergency call support from RingCentral Phone
2 Calls to mobile numbers are not covered by calling minutes
3 Only limited mobile prefixes are covered within the calling minutes
4 When purchasing DIDs, customers will need to fill out and submit a whitelist request

APAC

Country
Include 1,000 calling minutes
Emergency services
Enable outbound calls from RingCentral Phone (as a 2nd device)
Mobile calls included in calling minutes
Australia
Yes
Yes
Yes
Yes
China (Gateway)
No
Yes
No
No
Hongkong
Yes
Yes
No
Yes
Japan2
Yes
Yes (Tokyo only)
No
No
New Zealand
Yes
Yes
Yes
Yes
Philippines (Gateway)
No
No
No
No
Singapore
Yes
Yes
Yes
Yes
South Korea
Yes
No
No
Yes
Taiwan1
No
No
No
No
1 Global RingEX does not come with any shared calling minutes. All inbound and outbound calls are paid calls with international rates.
2 Calls to mobile numbers are not covered by calling minutes

Regional Calling Zones

Availability to leverage RingCentral Regional Calling Zones is included in the following solutions:
  • RingEX: RingEX licenses come with an allotment of outbound minutes per user (exclusions apply), based on the package tier the account is on. These minutes are pooled across the account and can be used for calls placed in the same regional zone as the RingEX country. This means that RingEX license minutes are combined into a pool of minutes which may be used by anyone on the account to make outbound calls within the regional calling zone, at no additional cost. When minutes run out, calls are billed at standard international rates.
  • Global RingEX: Global RingEX licenses come with 1,000 outbound minutes per user (exclusions apply). These minutes are pooled across the account and can be used for calls placed in the same regional zone as the Global RingEX country. This means that Global RingEX license minutes are combined into a pool of minutes which may be used by anyone on the account to make outbound calls within the Global RingEX regional calling zone, at no additional cost. When minutes run out, calls are billed at standard international rates.
NA
LATAM
EMEA
APAC
Canada
Puerto Rico
United States
Argentina1 2 4 5
Brazil1 2 4 5
Chile1 
Colombia
Costa Rica
Mexico
Peru1 2 5
Austria
Belgium
Croatia
Czech Republic1
Denmark
Estonia
Finland
France
Germany
Greece
Hungary1
Ireland
Israel1
Italy3
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia1
Slovenia
South Africa
Spain
Sweden
Switzerland3
United Kingdom
Australia
China1 2
Hong Kong
India2
Japan1
Malaysia
New Zealand
Singapore
South Korea
Taiwan2
1 Mobile calling is not included
2 Global RingEX licenses for these countries do not come with 1,000 shared outbound minutes
3 Limited mobile prefixes included for calling
4 Calls from these countries to the same calling zone will be charged by usage
5 These countries will receive an additional end of month bill for usage (does not include the minutes)
General information and limitations:
  • Shared minutes coming with RingEX or Global RingEX number for a specific country only cover those outbound calls to the destination countries within the same Calling Region
  • All outbound calls to countries not included in the Regional Calling Zone of the RingEX or Global RingEX account are paid calls with international rates
  • Deskphones with an assigned RingEX or Global RingEX DigitalLine allow the user to place direct outbound calls with the RingCentral app
  • Regional Calling Zone minutes do not cover any premium calls. International Virtual Numbers (IVNs) do not come with any shared minutes. All outbound calls will be charged with international rates. Inbound calls may be charged in some countries
  • 6-digit extension support for RingCentral accounts with 1000+ users (e.g., countries with overlapping dial plans like Australia & Luxembourg)
    • Incoming calls from 6-digit numbers will be seen correctly
    • Call back will route to on-net extensions
System Status
Legal
Cookie preferences
Cookie notice
Do not sell or share my personal data
Privacy Notice
Contact us
© 2022 RingCentral, Inc. All rights reserved.
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.