RingEX | RingCentral Support

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Frequently asked questions

How do I set up my voicemail greeting?

How do I monitor live calls from the app?

How do I pair my deskphone with the app?

How do I keep calls from going straight to voicemail?

How do I change or reset an account password?

How do I add user extensions in the RingCentral app or Admin Portal?

RingEX

Get help with cloud calling, phones, messaging, and video meetings.

Admins

Make the most of your setup, from the crucial to the complex.

Phone

Add contacts, set up voicemail, and forward calls from the app.

AI Assistant

All about summarizing and transcribing your calls with AI.

Deskphones and devices

Find features and requirements so your equipment runs right.

Integrations

Connect to the tools that you already use.

Message

Learn how to chat, share files, manage teams, and more.

Video

Take your meetings from anywhere, web, desktop, or mobile.

Analytics

Gain real-time insights to make decisions and take action.

Downloadable guides

Browse our library of PDF product guides.

How-to videos

Get up-and-running quickly with our how-to videos.

Popular video tutorials

Company call handling

Customize how you want your main company number to ring.

Call handling for Admins

Use the Admin Portal to set up phone settings for users within your account.

Personal call handling

Set up where calls ring, when greetings play, and what happens to missed calls.

Active Call Management

Mute, record, transfer, and park active calls.

Call forwarding

Learn how to send calls to voicemail, forward to another number, or play an announcement.

Voicemail setup

Customize your voicemail greeting, set a schedule, or change your PIN.

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Additional resources

Check system status

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Discuss solutions and ideas with other RingCentral users.

Explore release notes

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