Unable to sign in to RingCentral
Last updated on May 24, 2022
Having trouble signing in to RingCentral? Here are some common issues and ways to resolve them:
Browser not supported
If you get an “unsupported browser” error, you’ll need to switch to a browser that RingCentral supports:
- Google Chrome
- Safari
- Microsoft Edge
- Firefox
Sign-in error
If your email address, phone number, or password aren’t working, you may get one of these error messages:
We didn't find any matched account. Try another account to log in again.
or
Phone number and password do not match. If problem persists, reset password or view information on login issue.
To resolve this issue, check that your email, phone number, and password are correct.
- If you’ve forgotten your password, you can reset it on any RingCentral sign-in page.
- If your email or phone number doesn’t work, contact your company admin.
Account not activated
When you first sign in to RingCentral, you may receive this message:
Your account has not been confirmed. Activate your account by clicking the link in your activation email or contact customer support.
When your organization signed you up for RingCentral, you should have received a welcome email from support@ringcentral.com. That email contains a link you can use to set up your account. Use your email search function to try to locate it.
If you find it, click the activation link, then follow the prompts to set up your account.
If you haven’t received the email, contact your company admin to ask them to send you an activation email.
If you’re an admin and haven’t received the email, contact RingCentral Support to request an activation email from service@ringcentral.com. From the email, click the activation link, then follow the prompts to set up your account.
Account disabled
If you’re seeing, “Access to this account is disabled”, it may be because of:
- Multiple unsuccessful sign-in attempts
- Account validation issues
- Conflicting email addresses
- Payment issues
- An account that’s been disabled by an admin.
If you get this error message, contact your company admin.
Locked out of your account
If you make several unsuccessful attempts to sign in to your RingCentral account, you may, for security reasons, be locked out of it.
- Wait for the lock on your account to expire, then try signing in again with the correct sign-in info.
Note: By default, your account will be locked for one hour. Your company admin can contact RingCentral Support to change the lock time.
- If you receive an error message that says your email address, phone number, or password is incorrect, contact your company admin to update your sign-in info.
Two-step verification issues
RingCentral uses secure, two-step verification, which prompts you to use a verification code after you’ve entered your sign-in info. If you receive an error message when using two-step verification, there may be a problem with how your company admin has set up your account. Contact them about this issue.
The two-step verification process generates an email or text message with a security code. If you don’t receive either an email or a text message, reach out to your company admin. They’ll be able to turn off two-step verification, which will allow you to sign in so you can confirm that your account information is correct.
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