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Intro to Message in the RingCentral app
Last updated on July 29, 2022
This article provides an overview of Message in the RingCentral app on your desktop or web browser and the RingCentral mobile app.
Message in the RingCentral app on your desktop or web browser and the RingCentral mobile app helps you:
Collaborate to streamline your workflow.
Chat with coworkers in real-time, either one-on-one or in a group conversation.
Create teams so users can collaborate on a specific project, discuss a topic, or share ideas.
Share files and create notes, tasks, and events.
Types of conversations
You can have three types of conversations in Message: direct messages, group conversations, and team conversations.
Direct messages: These are one-on-one conversations with another person in your company. They’re labeled with the name of the person you’re messaging.
Group conversations: These include three or more people, including yourself. They’re listed with your direct messages and are labeled with the first names of the other people in the group.
Team conversations: These are similar to group conversations but are created and managed by team admins. You can use team conversations to communicate with teammates or collaborate on a project with others in your company. These appear under Teams on your conversation list and are labeled with a name created by your team admin.
Members can be added and removed anytime. New members can see a full conversation history when added to the team.
Messaging in the RingCentral app on your desktop or web browser
Search: Tapping the magnifying glass icon at the top right lets you search for specific contacts or messages in a conversation.
Filter: Tapping the filter icon, located under the tabs, lets you filter your conversation list to show only unread messages, unread @mentions, unsent drafts, or messages that failed to send. You can also access @mentions messages, bookmarks, and your Me conversation here.
Quick actions: Tap the new actions (+) button for more options
New message: Send a new message to company or personal contacts.
Invite: Invite your coworkers or personal contacts to a conversation.