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White-screen errors when the RingCentral app launches
Last updated on December 12, 2022
This article explains how to fix white-screen errors when the RingCentral app launches.
When you open the RingCentral desktop app, you see only a blank white screen. You may also experience one or more of the following problems:
- The app doesn’t load or close correctly
- The app crashes
- The dialpad is grayed out or missing
- The screen is pixelated
- You see only a blue, spinning circle
Fix the white-screen error
These problems are caused by cached, or stored, data that has been corrupted. To fix these issues, you need to clear the cache in your RingCentral app.
- Open the RingCentral desktop app.
- To open the Development menu:
- On Windows, press Ctrl + Shift + D
- On Mac, press Command + Shift + D
The menu in the top left will change to show Development as a dropdown. dropdown.
- Go to Development > Toggle DevTools.
- At the top of the DevTools window, click >> for additional options, then select Application.
- In the top left menu, go to Application > Storage.
- In the third panel from the top, click Clear site data. Note: You can tick the checkbox next to Including third-party cookies before clicking the button to free up more space.
- Restart the RingCentral app.
If the problem persists, please open a case with RingCentral Support.