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Getting a white screen when launching the RingCentral app

Last updated on July 29, 2022

This article explains how to troubleshoot when you get a white screen when launching the RingCentral app.

Issue

When launching the RingCentral desktop app, it opens a blank white screen.

This is caused by cache, or stored data, that has been corrupted.

To clear your cache:

Open the RingCentral desktop app.
Press the key combination Ctrl + Shift + D (Command + Shift + D on MacOS) to reveal the Development menu.
Go to Development > Toggle DevTools.

At the top of the DevTools window, click >> for additional options. Then, select Application.