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Release Notes > RingCentral for Microsoft Teams - Embedded App
Release Notes

RingCentral for Microsoft Teams - Embedded App

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Teams - Embedded App.

VERSION 25.4.20

Release date: December 2025

New features

Introduced the following features:

  • Multiple Microsoft 365 tenants: You can now connect several Microsoft 365 tenants to one RingCentral account.
  • New support case flow: Improved user experience for submitting support cases.
  • Customer Engagement Bundle (CEB): The embedded app now supports CEB features including:
    • Business SMS Booster - SMS opt-out, SMS shared inbox
    • Call Queues Booster - Position in Queue, Estimated Wait Time, Callback requests, Live Reports
  • Voicemail updates: Embedded app users can create, reply to, and forward voicemail messages to other extensions. 
  • HUD folders: Folders are available in your Heads-Up Display (HUD) to group and manage contacts.
  • Extension numbers in Contacts list: The Contacts list in the app now shows extension numbers.
  • Fax PSTN number: New faxes are now checked against PSTN number rules.
  • SMS translation support: Incoming and outgoing text messages can be translated to different languages.
  • Call completed notification: A new setting lets you turn on notifications for completed calls.

Bug fixes

  • Presence now resets for users with customized sync after MS Teams meetings end to prevent the status from getting stuck in Do Not Disturb (DND).
  • Improved the app code and structure to avoid auto-logouts from the embedded app.
  • Improved monitoring for the embedded app’s desktop plugin connection.

VERSION 25.3.21

Release date: September 2025

New features

Introduced the following features:

  • Launch external websites during incoming calls: Allow agents to open third-party sites during live calls.
  • Unified translation setting: Sync the selected translation language across closed captions, live transcription, and AI notes.
  • Add a site to call handling: Route calls based on site assignments, including child-to-child routing.
  • Preview failed faxes: View fax files that failed to send or receive.
  • Post-call translation: Translate Smart Notes and live transcripts after the call ends.
  • Reply to internal voicemail: Send a voicemail reply directly to the internal caller’s mailbox.
  • Access AI Receptionist (AIR)  from Teams: Set up AIR features directly from the Teams Admin Portal.
  • Deskphone pairing enhancements:
    • SMS text messaging translation support
    • Deskphone pairing (DPP) support for select customers
    • Use Answer + Dial + Hold features on a deskphone
    • Closed captions, live transcript, and AI support in DPP mode
    • Support of Answer + Dial + Hold features for deskphone pairing
    • Live transcription and AI Notes availability for deskphones

Improvements

  • The desktop plugin will now automatically restart if the app crashes.
  • To alleviate VPN issues, selected customers were moved to WebSocket mode to connect the embedded app to the desktop plugin.
  • User presence status now resets to Available in Microsoft Teams and RingCentral after meetings on both platforms end.

VERSION 25.2.10

Release date: May 2025

New features

Introduced the following features:

  • Companion mode visibility for Direct Routing: The embedded app only appears for users successfully connected to the Direct Routing service.
  • Expanded Microsoft presence sync: Presence sync now supports the following Microsoft 365 statuses: In a conference call and In a meeting.
  • Improved presence mapping logic: Improved logic correctly maps new or unknown Microsoft presence states to RingCentral presence, preventing calling.

VERSION 25.1.30

Release date: March 2025

New features

Introduced the following features:

  • Audit Trail presence sync update: Display Do Not Disturb state changes in the Audit Trail as "Presence Sync Service" instead of the admin’s name.  Only applies when the MS Teams Presence Sync Service is turned on.
  • Companion mode improvement: Companion mode now appears only when the Direct Routing connection status is Connected (Controlled Availability).

Bug fixes

  • Offline presence fix: Presence sync now correctly shows users as offline when they log out of the MS Teams app.

VERSION 25.1.20

Release date: February 2025

New features

Introduced the following features:

  • Set up SMS auto-replies: Use the workflow feature within the Embedded app to automatically send text replies.
  • Better busy state handling: Presence sync now allows you to route calls as needed when the other user’s status is set to Busy or In a call in Microsoft Teams.

Improvements

  • Improved away status sync: Your RingCentral status will remain the same even when Microsoft Teams automatically sets your status to Away.

VERSION 25.1.10

Release date: January 2025

New features

Introduced the following features:

  • Access to AI Notes: View your post-call AI notes and transcripts anytime, even if your desktop plugin isn’t running.

Improvements

  • Improved mobile app keypad: Easily access the keypad and call button across different mobile devices with the optimized user interface.

VERSION 24.4.30 (304, J24.4.30)

Release date: December 12, 2024

New features

Introduced the following features:

  • Hide inactive Microsoft 365 contacts in the app.
  • Change WebRTC to a WebSocket connection.
  • Remove background noise in the app audio settings.
  • Introduced voicemail screening feature
  • Allow call queues to be added to the HUD extension list.
  • Disable the ability for Agents to turn off Accept Queue Calls in the app.
  • New BYOC Countries: Cayman Islands, Jamaica, Barbados

VERSION 24.4.20

Release date: November 29, 2024

New features

Introduced the following features:

  • Embedded app Companion mode: Update Call Rules and Voicemail settings in Companion mode of the embedded app.
  • Group SMS conversations: Create a team name for your group text message conversations.
  • Internal voicemail reply: Leave a voicemail reply for an internal caller directly from their voicemail message. 
  • Voicemail summary: Access detailed voicemail information.
  • Inbound-only SMS: Opt-in to receiving incoming text messages only.

VERSION 24.4.10 (286, J24.4.15)

Release date: October 28, 2024

New features

Introduced the following features:

  • Embedded app Companion mode: Direct Routing users can access the RingCentral directory in Companion mode using the embedded app.
  • Automatic port assignments (VDI environments): Assign port assignments for shared VDI sessions. 
  • New communication features: Download faxes in bulk, show calls with AI notes under the Notes tab, and mute SMS conversations.

VERSION 24.3.20 (267, J24.3.20)

Release date: August 22, 2024

New features

Introduced the following features:

  • App inactivity notification: The embedded app can send a check-in push notification if a user hasn’t logged into the app for seven days or more.
  • AI notes toggle (Controlled availability): Turn the AI Smart Notes for phone calls on or off from the app dialpad.
  • The Campaign Registry (TCR) in-app alert: Notification to register business text usage by December 1, 2024, or wireless carriers will block outbound texts. 

VERSION 24.3.10 (257, J24.3.10)

Release date: July  29, 2024

New features

Introduced the following features:

  • Advanced Contact Sync: In the embedded app, select Microsoft 365 directories (Global Address List, Shared Contacts, Personal Contacts). Switch between the default mode to see all contacts and the selective directory display.
  • Quick Action Button: Start a conference call, text, fax, or create a new contact with one click.
  • Audit Trail Tracking: Track admin configurations for the embedded app and presence sync, including connection, disconnection, installation success, and failure.

VERSION 24.2.30 (249, J24.2.30)

Release date: June 6, 2024

New features

Introduced the following features:

  • Multi-user single session VDI support for Citrix, Azure, and VMware VDIs (controlled availability)
  • Turn Presence sync on or off for selected users
  • Choose call behavior for queue calls based on MS Teams Presence states:  In a call, Busy, and Offline.
  • Turn on Smart Notes and view post-call recaps (controlled availability)

VERSION 24.2.10 (243, J24.2.10)

Release date: May 24, 2024

New features

Introduced the following features:

  • Introduced the Avaya Cloud Office for Microsoft Teams embedded app

VERSION 23.2.20 (J23.2.20)

Release date: April 4, 2024

New features

Introduced the following features:

  • Improved banners for admin configuration settings in the embedded app
  • Reduced permissions scope for connecting RingCentral with Microsoft to install the embedded app

VERSION 24.2.10 (243, J24.2.10)

Release date: April 4, 2024

New features

Introduced the following features:

  • Improved banners for admin configuration settings in the embedded app
  • Reduced permissions scope for connecting RingCentral with Microsoft to install the embedded app

VERSION 24.1.30 (235, J24.1.30)

Release date: March 22, 2024

New features

Introduced the following features:

VERSION 24.1.20 (213, J24.1.20)

Release date: February 26, 2024

New features

Introduced the following features:

  • Plantronics Hub headset support
  • Deskphone paring support (beta)

VERSION 24.1.10 (207, J24.1.10)

Release date: January 20, 2024

New features

Introduced the following features:

  • Notify admins whenever a new version of the desktop plugin is available via email and within the RingCentral Admin portal so they can deploy the latest updates to their users. 
  • Support new strategic partner brands

Version 23.4.30 (193, J23.4.30)

Release date: December 20, 2023

New features

Introduced the following features:

  • VDI support: Users can now run the integration on Citrix, Azure, and VMware VDI's. Learn more
  • Headset support (HID only): Users can now use Teams integration with USB Human Interface Devices (HID) — headsets that connect to their device through a USB port. They can manage call controls such as mute and hangup,  once connected.
  • Contact list improvement: We combined duplicate contacts into a single contact view if they exist in both RingCentral and Microsoft 365 directories.
  • Login session improvement: The embedded app now stores users' login/access tokens for 30 days (previously 7 days) before auto-logging out due to inactivity.

Version 23.4.20 (183, J23.4.20)

Release date: November 27, 2023

New features

Introduced the following features:

  • Click-to-dial support automatically launches the desktop plugin when users click on phone or fax numbers in websites and supported applications.
  • Embedded app deployment support for customers with multiple RingCentral accounts and a single Microsoft Azure account. 

Version 23.4.10 (176, J23.4.10)

Release date: October 25, 2023

New features

Introduced the following features:

  • Feature for users to report any technical issues
  • Support for the new Teams version (work or school)
  • Call analytics dashboard update where admins can view the desktop plugin as a calling endpoint in reports
  • The Desktop plugin is available to download from the RingCentral Downloads website

Version 23.3.20 (143, J23.3.20.11)

Release date: August 23, 2023

New features

Introduced the following features:

  • Support RingCentral Companion app for Cloud PBX 2.0 users
  • Introduced a new settings section called ‘General’ to view the app version and report an issue
  • Enhanced Call rules, voicemail, and work hours setup
  • Feature highlights pop-ups for providing an overview of app features

Version 23.3.10

Release date: July 12, 2023

New features

Introduced the following features:

  • General availability for RingCentral for Teams 2.0
  • Support Admin deployment and embedded app 2.0 for partner brands
  • Feature highlights for better engagement
  • Localization support
  • Smoother and user-friendly desktop plugin and embedded app upgrade experience
  • Performance improvement allowing faster loading of app and the device into sleep mode due to inactivity

Version 23.2.22 (RC) to Version 23.3.10

Release date: June 8 to July 12, 2023

Bug fixes

  • Fixed receive notifications issue faced by selected customers
  • User experience fixes for dialpad on the 2.0 mobile embedded app
  • Fixed presence state change on Teams not reflecting in the embedded app for selected customers
  • Fixed app crashing before contact list loads
  • Fixed performance issues causing delayed loading of tabs in embedded app when users is switching between multiple tabs

Version 23.2.22 (RC)

Release date: June 26, 2023

New features

Introduced the following features:

  • Support RingCentral for Teams mobile mode in RingCentral mobile app
  • Support admin enablement of mobile mode from RingCentral Admin Portal
  • Redirect admins from RingCentral Admin Portal to Teams admin center to install embedded app 2.0 beta for accounts with >15k Microsoft users
  • Improved performance and user experience of embedded app based on customer feedback
  • Improved migration/switch for users and admins from RingCentral for Teams 1.0 to 2.0 and vice versa

Version 23.2.22 (RC)

Release date: June 8, 2023

New features

Introduced the following features:

  • Open beta for RingCentral for Teams 2.0
  • Support RingCentral 2.0 embedded app within Teams mobile app
  • Seamlessly switch between 1.0 and 2.0 beta within the embedded app
  • Notifications for missed calls, fax, text, and daily unread items
  • Unified contact list and improved presence sync between RingCentral and Microsoft
  • UI improvements for a modern and simplified user experience across the app
  • Personalized phone and notifications settings from within the embedded app
  • Performance improvements for faster loading of application as well as for better connection between embedded app and desktop plugin
  • Nomadic ERL support

Version 23.2.10 (RC)

Release date: April 6, 2023

New features

Introduced the following features:

  • Closed beta for RingCentral for Teams 2.0 embedded app
  • Seamlessly integrated calling experience within Teams desktop and web
  • Support bi-directional presence sync
  • Introduced headless application, RingCentarl for Teams deskop plugin for active call handling. 
  • Supporting SMS, fax and voicemail within Teams app
  • Simplied deployment and administration from RingCentral Admin Portal

Version 22.4.30 (RC)

Release date: December 20, 2022

New features

Introduced the following features:

  • User profile
  • Call Queue management
  • Analytics dashboard
  • Call recording
  • Voice mail transcription
  • Honor Native and Qunifi DR

Version 22.4.20 (RC)

Release date: November 28, 2022

New features

  • Introduced Overall profile card
  • Supports MS Teams dark mode
Improvements
  • Overall Performance improvement. App load time is now less than or equal to 5 secs. 

Version 22.3.20 (RC)

Release date: August 23, 2022

Improvements

  • Improved usage data tracking 
  • Improved app performance and load time
  • Improved contact search experience

Version 22.3.10 (RC)

Release date: July 27, 2022

Improvements

  • Improve contact search performance
  • Update app layout for performance improvement

Version 22.2.20 (RC)

Release date: May 20, 2022

New features

  • Introduced Login/Logout in mobile version
  • Introduced basic call history in mobile version 
Improvements
  • Reduce the number of logins required
Version 22.2.10
Release date: April 20, 2022
New features
  • Dynamic modules infrastructure support for new partners
Improvements
  • Loading performance enhancement 
  • Get started page and download link replacement for partners
Version 22.1.30
Release date: March 28, 2022
New features
  • All languages support
Improvements
  • Add a clickable link to not show a pop-up window reminding user to download RingCentral app
  • Call with RingCentral App (Web) enhancement
Bug fixes
  • Display wrong username in voicemail tab and detail
  • Unable to open contact detail when the call log item has no telephony session id
  • Invite button without response when opening another message extension in RingCentral bot conversation
Version 22.1.20
Release date: February 28, 2022

New features

  • Embedded phone module (phone, Text, Fax) and setting module from RingCentral App
  • Support the user to choose call method either by RingCentral App or RingCentral App Web by their own
Bug fixes
  • Fix the bug that is unable to display full meeting description
Version 22.1.10
Release date: January 18, 2022
New features
  • Dynamic modules infrastructure support
Version 21.4.2
New features
  • Check voicemails via the new voicemail tab
  • Call back from voicemail tab
  • Delete voicemails
Improvements
  • Performance enhancement by turning off MS Teams contacts by default
Version 21.3.3
Release date: September 15, 2021
New features in beta
  • Filter call history by extension, contact name, or phone number 
  • Call history actions: call back number, contact or extension and delete one or all records 
  • View contact cards with merged RingCentral and Microsoft Teams contact details
  • Dialer search results render RingCentral and Microsoft Teams contact details
Improvements
  • Performance enhancement in contact search and recent calls display
  • Support up to 20K contacts in scalability
Version 21.3.1
Release date: August 5, 2021
New features in beta
  • New phone tab with an embedded RingCentral dialpad.
  • Search the Ringcentral directory from the dialpad
  • View call history list
  • Make audio & video calls using Ringcentral App. 
  • Removed support for RC Phone.
  • Support MS Teams Desktop and Web apps
Version 21.1.1
Release date: January 20, 2021
What's new
  • The RingCentral message extension in Microsoft Teams now supports iOS and Android 
  • Initiate a RingCentral call in the Microsoft Teams mobile app
  • Start a RingCentral video meeting in the Microsoft Teams mobile app
  • Schedule a RingCentral video meeting in the Microsoft Teams mobile app
Improvements
  • The username of the individual who added RingCentral to the chat will appear.
  • Improved welcome message info in the RingCentral bot’s setup message. 
VERSION 2.0.6 
Release date: June 24, 2020
What's new
  • Schedule RingCentral Video meeting with PMI
  • Add a RingCentral Video meeting dial-in password
  • Removed Save as Default in meeting settings
Improvements
  • Open RingCentral Meetings app directly to join RingCentral Meetings
VERSION 2.0.5 
Release date: May 20, 2020
What's new
  • Add meeting settings to the schedule meeting page
  • Schedule RingCentral Video meetings with a password
Improvements
  • Open RingCentral Phone app directly when making calls
  • Only show-bot welcome message when the bot is first installed
VERSION 2.0.4
Release date: April 24, 2020
What's new
  • Start instant meetings in a team chat
  • Schedule meetings in a team chat
  • Schedule a meeting and configure preferred meeting details
  • Add a meeting password for RingCentral Video scheduled meetings from the backend
  • Localization support
Improvements
  • Update RingCentral bot welcome message
  • Display meeting label based on video provider
Bug fixes
  • Fix RingCentral Meetings dial-in number format
  • Fix RingCentral Video meeting expiration issue
VERSION 2.0
Release date: January 17, 2020
What's new
  • Improvements to the bot installation flow.
  • Support for RingCentral message extensions in a Microsoft Teams group chat.
  • Start and join RingCentral Meetings using the RingCentral message extension.
  • Start and join RingCentral Conference calls using the RingCentral message extension.
VERSION 2.0
Release date: December 4, 2020
What's new
  • Install the RingCentral app to a direct message chat
  • Initiate the RingCentral integration in the message extension
  • View a contacts Microsoft Teams phone number
  • View a contacts RingCentral phone number
  • Make a phone call with RingCentral Phone app
VERSION 1.0
What's new
  • “help” command shows all available bot commands.
  • “call” command posts conference call information. This allows Microsoft Teams users to dial-in to a RingCentral conference call.
  • “meet” command posts meeting information. This allows Microsoft Teams users to meet over a RingCentral video meeting.
  • Initiate a voice or video call with a single click from within Microsoft Teams contact cards.
  • Support for all commands in the direct messaging window as well as team messaging window.
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