RingCentral Office - Analytics

February 2020

What's New?

  • Adoption & usage enhancements
The report offers usage data in a searchable, user-level table. Admins can now also download the report to help with any adoption programs they might be running.
  • Live Reports enhancements
A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.
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