Are you using the latest version of RingCentral?
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes > RingCX for Netsuite

Release Notes

RingCX for Netsuite

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Netsuite.

Version 26.2.20

Release date: May 2026

RingCX CRM integrations now include Intelligent Interaction Preview, letting agents review customer history and scripts before accepting or rejecting incoming interactions.

Version 26.1.20

Release date: February 2026

Agents can now view real-time queue metrics, such as Estimated Wait Time and agent availability, before transferring calls.

Version 26.1.10

Release date: January 2026

Disposition categories are now available, so agents can view and select detailed category tags directly within the disposition panel to accurately classify interactions.
The adaptor now displays the Queue Name for inbound and outbound interactions directly in the interface.