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Release Notes > RingCX for Salesforce > 2025

Release Notes

RingCX for Salesforce | 2025

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Salesforce.

Version 25.4.20

Release date: November - December 2025

RingCX for Salesforce now includes customization, allowing admins to tailor the integration to their workflows with customizable matching, screen pops, and logging.
The Agent Assist panel is now embedded in the adapter for RingCX for Salesforce, giving agents real-time AI answers and knowledge suggestions during calls.
RingCX for Salesforce now restores an agent’s session after a browser refresh, removing the need to re-login and providing a more stable, uninterrupted experience for integrated softphone users.

Version 25.3.30

Release date: September 2025

The RingCX for Salesforce integration now automatically syncs Salesforce Do Not Call (DNC) contacts to RingCX, preventing calls to numbers marked as DNC. This ensures compliance and honors customer preferences.

Version 25.3.20

Release date: August 2025

Agents can now click to initiate SMS conversations directly from any phone number field within a contact or lead record. This feature streamlines outreach, improves agent efficiency, and intelligently adapts to the native UI for a seamless experience.

Version 25.2.30

Release date: June 2025

RingCX for Salesforce:
- Supports all Salesforce softphone screen pop options.
- Supports voice interactions within Sales Engagement.
RingCX for Salesforce Service Cloud Voice (BYOT):
- Enables agents to search and connect with contacts in the customer’s corporate directory for outbound calls and transfers.
- Provides call recording playback directly within Salesforce for RingCX admins.

Version 25.2.20

Release date: May 2025

RingCX for Salesforce integration now includes the adapter settings in the RingCX Admin Salesforce tab, allowing for more streamlined installation and configuration.

Version 25.2.10

Release date: April 2025

You can now upload and manage Salesforce leads into the RingCX outbound dialer without leaving Salesforce.
New RingCX for Salesforce AdminUI available to configure the integration.
RingCX CRM integrations now include a Need help button that directs users to the RingCX support site.

Version 25.1.20

Release date: February 2025

Salesforce BYOT allows shared Salesforce and RingCX customers to use a RingCX voice channel while benefiting from Salesforce’s native Omni and Einstein features. Access includes:
- Call handling
- Agent state changes
- Call logging
  
  This is an additional option for customers and does not replace the existing RingCX for Salesforce integration.
Agents can now search the corporate directory by name or number to find and call contacts.
- Dialers now accept alphanumeric input for contact searches.
- Matching contacts are displayed and selectable.
- The selected contact is automatically dialed.

Version 25.1.10

Release date: January 2025

Shared Salesforce and RingCX customers can now use a RingCX voice channel while accessing Salesforce Omni and Einstein features. This is an additional integration option and does not replace the existing RingCX for Salesforce integration.
Customers can now upload and manage lead files created in Salesforce directly within a RingCX campaign—without leaving the Salesforce admin interface.
Salesforce admins can now choose between the current second iframe view or an undockable adapter view, consolidating all functionality into a single screen.