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Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.
Version 25.4.20
Release date: November - December 2025
The Agent Assist panel is now embedded in the adapter for RingCX for Zendesk, giving agents real-time AI answers and knowledge suggestions during calls.
Version 25.3.20
Release date: August 2025
The RingCX for Zendesk integration now includes an expandable side panel that automatically displays voice scripts and full digital message threads. This brings critical context directly into the agent's workspace, reducing screen switching, improving efficiency, and ensuring agents have the information they need to handle interactions effectively.
Agents can now click to initiate SMS conversations directly from any phone number field within a contact or lead record. This feature streamlines outreach, improves agent efficiency, and intelligently adapts to the native UI for a seamless experience.
Version 25.2.10
Release date: April 2025
RingCX CRM integrations now include a Need help button that directs users to the RingCX support site.
Version 25.1.20
Release date: February 2025
Agents can now search the corporate directory by name or number to find and call contacts.
Dialers now accept alphanumeric input for contact searches.