Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you.  ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Register now
Need SMS help? Our dedicated SMS/TCR team is here for you.  ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Register now
Click here if you only need to receive SMS messages.
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Home > RingCX > Admins > Agent experience

Agent experience

Getting started
Intro to agent configuration
Intro to agent scripting 
Intro to agent scripting knowledge base 
Intro to requeue shortcuts 
Intro to script tagging
Intro to Script Studio 
Intro to the Script Studio Page tool and its elements
Scripting
Adjusting elements on a script page
Assigning a script to a queue or campaign
Capturing and tagging data in a script
Creating a script 
Linking between Script Studio tools
Using and managing
Call controls reference 
Creating an agent group
Creating an email template
Managing your email templates
Creating a knowledge base category 
Adding an article to the knowledge base 
Creating a knowledge base group
Creating global phone book entries 
Managing phone book entries 
Creating requeue shortcuts
Creating queue and campaign specific phone book entries
Displaying captured data from tags later in a script
Embedding a CRM in the agent interface
Enabling the Report an Issue feature 
Editing Page elements: the basics
Agent settings and assignments
Adding and managing agents
Creating an agent skill profile 
Managing agent security permissions
Importing an agent in RingCX from RingCentral Admin Portal
Setting up agent recording
Agent scripting elements: Text Block
Agent scripting elements: Buttons
Agent scripting elements: Checkboxes
Agent scripting elements: Dispositions
Agent scripting elements: Dropdown Multi-Select
Agent scripting elements: Dropdown Select
Agent scripting elements: Hyperlink
Agent scripting elements: iFrame
Agent scripting elements: Image
Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)
Agent scripting elements: Knowledge Base
Agent scripting elements: Navigation Buttons
Agent scripting elements: Nested Page View
Agent scripting elements: Page Break
Agent scripting elements: Radio Buttons
Agent scripting elements: Table
Agent scripting elements: Text Area
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