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Home > RingCentral Rooms > Admin

Desktop & web

Why is the audio not passed to TV when Poly X30 or
Poly X50 is set to device mode in RingCentral Rooms?

Last updated on November 24, 2021

Issue

Affected environments

Cause

Issue

When a third-party device (i.e., DVD player) is connected to the Poly X30 or X50, HDMI audio is not passed to the TV even with the Poly devices set to Device Mode.

Affected environments

RingCentral Rooms for Poly
Poly X30
Poly X50

Cause

This is currently not supported. Device Mode is designed to utilize USB for connectivity to the audio devices.

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Why is the audio not passed to TV when Poly X30 or Poly X50 is set to device mode in RingCentral Rooms?

Table of contents

Issue

Affected environments

Cause

Why is the audio not passed to TV when Poly X30 or
Poly X50 is set to device mode in RingCentral Rooms?