Desktop & web

Configuring settings for RingCentral Rooms in your online account

Last updated on March 23, 2022

Table of contents

You can choose to configure regional, device, audio, and video Rooms settings from your RingCentral account. You can also manage your Room’s Phone Line settings.

Configuring regional settings

You can remotely adjust the timezone, time format, user language and country code of RingCentral Rooms. The RingCentral Rooms app now supports 16 new languages. The dial-in number will be displayed per the country code of the room.
 
Note: The Limit Voice command feature is available only for US English.
  1. Sign in to your online account.
  2. Navigate to Meetings > RingCentral Video > Rooms > Rooms List
  3. Select a room to edit.
  4. Open the Room Details tab.
  5. Change the settings as needed.
  6. Click Save.
Room details

Configuring audio and video settings

You can remotely manage the following audio and video settings of Room from your online account:
  • Mic level and speaker volume
  • Setting default microphone and speaker
  • Automatic camera framing (if your Rooms support it)
Room settings are synced between the Rooms controller and your online account.

Configuring audio settings

  1. Go to Meetings > RingCentral Video > Rooms > Rooms List
  2. Select a room to edit.
  3. Open the Audio Settings tab.
  4. Change the settings as needed.
  5. Click Save.
Audio settings

Configuring video settings

Note: Automatic framing is only applicable to Poly X30, X50, X70 appliances and Logitech Rally Bar and Rally Bar Mini appliances.
  1. Go to Meetings > RingCentral Video > Rooms > Rooms List.  
  2. Select a room to edit.
  3. Open the Video Settings tab.
  4. Change the settings as needed.
  5. Click Save.
Video settings

Upgrading RingCentral Rooms software or restarting devices

You can remotely upgrade the RingCentral Rooms software or restart a RingCentral Rooms device that is not operating correctly. Currently, upgrades are performed for each room individually. An upgrade is supported only for the host (and the Android customize controller). Upgrades are supported for RingCentral Rooms version 21.4.30 and later; software versions lower than 21.4.30 cannot be upgraded through your online account.
 
An upgrade will proceed once when RingCentral Rooms is not hosting a meeting or phone call.
Device settings
To upgrade the devices in a single room:
  1. Go to Meetings > RingCentral Video > Rooms
  2. Click Update Now to begin the device upgrade.
  3. Wait for the Room status to show the update is complete.
  4.  Verify that the device and controller software reflects the latest versions.
Reboot devices to resolve device operation problems such as a memory leak, which may cause the system or software to run slowly or crash. Restarting a Rooms device releases memory to ensure that the device operates normally. Consider regularly restarting your Rooms device.

To restart the devices in a single room:
  1. Go to Meetings > RingCentral Video > Rooms
  2. Click Restart Now to begin the device reboot.
  3. Wait for an indication that the device reboot is complete.

Configuring Phone Line settings

You can manage the Phone Line settings assigned to a Room. You can do this after you assign a phone number to RingCentral Rooms.
  1. Sign in to your online account.
  2. Go to Meetings > RingCentral Video > Rooms > Rooms List
  3. Select a room to edit.
  4. Open the Phone Line tab then click the Phone Details.
Phone Line settings
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