Contact us
Recommended
Save time by chatting with RChee, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
FOR SALES
1 (888) 898-4591
FOR SUPPORT
1 (888) 898-4591
Submit a case
Contact us
FOR SALES
FOR SUPPORT
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Desktop & web
Intro to the recover from peripheral disconnection
feature in RingCentral Rooms
Last updated on November 24, 2021
RingCentral Rooms provides a seamless way of ensuring connectivity even when there are connection problems with the peripheral. The IT Administrator needs to set the preferred peripheral (microphone, speaker, and camera). See what happens in the following scenarios.
On preferred peripheral disconnection
- If the backup peripheral is available, the connection switches to the backup peripheral
- If there is no backup peripheral available, an error message will be shown on the host device, and the associated control on the controller will be disabled.
On preferred peripheral reconnection
The room automatically switches back to the preferred peripheral.