RingCentral Phone - Troubleshooting Plantronics Integration Disabled
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How to resolve RingCentral Phone Plantronics Integration Disabled
Unable to use the Plantronics Integration feature with RingCentral Phone. User sees the message "
Error: The application cannot connect to the Plantronics HUB which enables the call control features on the Plantronics audio device. Please install the Plantronics HUB software from www.plantronics.com.
"
RingCentral Phone
Plantronics Hub
A similar error message will be displayed in other specific use-cases listed below:
1) If integration was enabled previously but the application cannot communicate with HUB any longer.
2) If a user tries to enable integration and we cannot connect to HUB.
3) If a user uninstalls HUB while integration is enabled.
Install/Reinstall Plantronics Hub to enable Plantronics Headset integration with RingCentral Phone.
Download Plantronics Hub