Managing notifications and sounds in the RingCentral app
The RingCentral desktop, web, and mobile apps let you select the types of notifications and sounds you want to receive
for new messages, as well as for voice and video calls
. You can also set reminder notifications for scheduled events.
You can also use the Admin Portal to configure email and text message notifications. If you’re an admin, you can update other users’ preferences.
Where do you want to set up notifications and sounds?
Accessing notification settings
- In the navigation bar, clickSettings.
- ClickNotifications.
Desktop notifications
Choose when and how you’d like notifications for messages, calls, voicemails, and meetings.
- Browser notifications: Receive notifications within your web browser. This feature is only available in the RingCentral web app (not shown).
- New messages(a): Select the type of messages you want to receive notifications for.
- All new messages: Receive notifications for all new messages.
- Direct messages and mentions: Receive notifications for direct messages and @mentions only.
- Off: Receive no notifications.
- Incoming calls(b): Receive notifications for incoming calls.
- Call waiting audio alert(c): Select how you’d like to get notifications when you receive an incoming phone call while on a call.
- Default ringtone: Audio alert will play when on a call.
- Beep once: Alert with a single beep.
- Silent: No audio alert.
- Missed calls and new voicemails(d): Receive notifications for missed calls and new voicemails.
- Bounce app iconorFlash app icon(e): Bounce (Mac) or Flash the app icon in your dock or start bar when you receive a notification. SelectBounce continuously,Bounce once, orOff. This feature is available only in the RingCentral desktop app.
- Always show notifications when the app is in the foreground(f): Receive notifications even when the app is in the foreground and in use.
- Upcoming meeting reminder(g): Choose how long before the start of a meeting you’d like to be notified. SelectDon’t notify me,When meeting starts(default), or from one to 15 minutes before a meeting begins.
You can also configure your notification preferences for direct, group, or team conversations.
Note: If you’re using the RingCentral app on Chrome, Firefox, or Safari, make sure you turn on notifications in your browser settings, as well. If you have notifications turned off in your web browser, go to your browser settings and either allow any site to show desktop notifications, or allow sites to ask for permission to show notifications.
Sounds
Select the notification sound you want to hear for each type of message, meeting, and call by clicking the dropdown at the far right of each setting. You can click the
Speaker
icon next to the name of each sound to preview it. You can select a sound for each of these notifications:
- Ringtonesfor incoming calls (a)
- Video calls(b)
- Direct messages(c)
- Team messages(d)
- Mentions(e)
- Text messages(f)
- Faxes(g)
Email notifications
Choose how you’d like to receive email notifications for different types of messages.
- Direct messages(a): Change how often you receive email notifications for direct messages. Choose fromEvery 15 minutes,Every hour, orOff.
- Mentions(b): Turn email notifications on or off for @mentions of your name. This category doesn’t include @team mentions.
- Teams(c): Change how often you receive email notifications for teams that aren’t muted. Choose fromEvery 15 minutes,Every hour, orOff.
- Text(d): Turn email notifications on or off for text messages.
